Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and vacuum-sealed or placed in airtight packaging. We use express shipping and insulated liners for temperature-sensitive products to ensure they arrive at your door tasting oven-fresh.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan treats. Please note that while we take every precaution to avoid cross-contamination, all our products are prepared in a facility that also handles wheat, dairy, and nuts.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 24 hours of delivery for a replacement or refund.
Can I schedule a specific delivery date for a gift?
Absolutely! You can select a preferred delivery date at checkout. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays.
How should I store my treats once they arrive?
Each order includes a care card with specific instructions. Generally, cookies and brownies stay fresh in an airtight container for 5 days, while cakes and pastries should be refrigerated.
Do you provide nutritional information for your products?
Yes, a full list of ingredients and nutritional facts is available on each product page and is also printed on the back of each individual package.