Returns & Exchanges
Due to the perishable nature of our baked goods, we strive for 100% satisfaction and offer replacements or refunds for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to ensure we can resolve any issues with your fresh treats immediately.
Document the Issue
Take clear photos of the damaged or incorrect item, as well as the original packaging and shipping label, to help us process your claim quickly.
Contact Our Team
Email our customer support at [email protected] within 24 hours of receipt, including your order number and the photos you captured.
Quality Review
Our bakery team will review your request within one business day to determine if a replacement, store credit, or full refund is the best solution.
Resolution Delivery
Once approved, we will immediately initiate a fresh replacement shipment or process a refund to your original payment method, which typically appears within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing